Study of front office operations. Instruction in the duties of all front desk personnel including, cashier, night auditor, reservations clerk and the front office manager is the essence of this course given the importance of the same. It covers the organization of different institutions front office; duties and the responsibilities of the office bearers; handling of guest arrival; guest property systems; front office reservation systems; various front office equipment and records; the guest cycle; hotel credit management; front office statistics, night audit and evaluating operations.
- Teacher: Imelda Amony